How do I return an item?

To return an item simply follow the instructions on your returns form, which is linked at the bottom of your original order and shipping confirmations.

Simply post your return along with the completed form to:

Attaquer Pty Ltd

PO Box 699

Strawberry Hills, NSW 2012

Australia

For customers in USA, Canada, the EU and UK, we now offer flat-rate local returns via our returns portal: https://attaquer.ezireturns.com/

Fixed return rates are:

USA: US$15

Canada: CA$16

UK: £14

EU: €8-16 (depending on country/location)

BFCM RETURNS:

Items purchased as part of our BFCM promotion can be returned

Our returns policy:

We are happy to provide refund, exchange or store credit for the amount paid on full priced* (non-sale) items returned within 30 days of your original order date, excluding shipping costs and any taxes/duties.

These items must be returned ‘as-new’ in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.

The above conditions also apply to our satisfaction guarantee.

For full priced items returned outside 30 days and sale items (excluding items marked as 'final sale'), we will issue a store credit (for the amount paid excluding shipping/taxes/duties). These items are no longer eligible for refund.

All returns for change of mind, sizing, etc. must be received by within 60 days of purchase.

All sales are FINAL on sale items marked as 'Final Sale', which means these items cannot be returned or exchanged unless faulty. Final Sale items are those items marked as 'Final Sale' on the product page or discounted via coupon during specific sale periods (e.g. Black Friday).

*Items purchased with industry and crash replacement discounts are not eligible for refunds, only store credits.

Please note that while items qualifying for free exchange will be shipped to you at Attaquer's expense, we are unable to cover the costs of inbound postage.

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PLEASE NOTE:

HOW DO I RETURN AN ITEM?

We want to ensure you are happy with the product and size you’ve bought. If you would like to make an exchange on your purchase please refer to your returns form, which can be found via the 'Click here to print your PDF Invoice & Returns form' link, located towards the top of your original order and shipping confirmations.

FAULTY GOODS & WARRANTY

Attaquer is proud of its commitment to high quality products and manufacturing standards. Unfortunately on rare occasions it is the case that faults may occur. If you believe your product is faulty, please contact us at info@attaquercycling.com with detailed photos and descriptions of the fault. Attaquer reserves the right to repair the garment if possible.

WARRANTY PERIOD

All Attaquer garments are sold with a 12 month warranty, from the date of purchase. Claims for warranty must be made within this period.

Please note: Cheap, low-quality detergents, particularly when used with top-loader washing machines, can cause discolouration of garments as detergent will often not been sufficiently dissolved prior to contact with fabrics. Damage of this nature will not be covered under warranty.

The address for returns outside USA, Canada, EU and UK is:

Attaquer Pty Ltd

PO Box 699

Strawberry Hills, 2012, NSW

Australia

If you are unsure, our returns policy is clearly explained in the following table: